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Following Microsoft’s announcement to reduce support for Internet Explorer 11 even further, along with their recommendation to switch to Microsoft Edge, we, too, have now decided not to support this browser any longer. This was a conscious decision, on the one hand in order to protect you and your data, and on the other to ensure that we can implement new technologies that Internet Explorer 11 does not support.
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Why can’t I complete my order?

Sometimes unforeseen problems can occur. If you have made a mistake, an error message will usually appear.

Our customer service is also happy to help you if you cannot complete your order.
It is recommended that you keep some details about your issue, such as the error message or which browser you are using, to hand for when you call, or provide screenshots with your email.


Contact and help

Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:

Free hotline: Mon-Sa 08:00-20:00 (CET)

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Contact & feedback
Free hotline: Mon-Sa 08:00-20:00 (CET)