Jump to main content
Following Microsoft’s announcement to reduce support for Internet Explorer 11 even further, along with their recommendation to switch to Microsoft Edge, we, too, have now decided not to support this browser any longer. This was a conscious decision, on the one hand in order to protect you and your data, and on the other to ensure that we can implement new technologies that Internet Explorer 11 does not support.

Why can’t I redeem my voucher?

There are several possible reasons why a coupon or promotional code cannot be redeemed:

  • If you cannot redeem your coupon or promotional code, it may be because the code has been entered incorrectly or that particular promotions cannot be combined.
  • Please ensure you have the correct spelling (taking note of lower and upper case as well as hyphens).
  • Please also note that only one promotional coupon can be redeemed per transaction.
  • A minimum order value is necessary for some vouchers.
  • Some vouchers exclude sale items.
  • The promotional voucher may have already expired.

If your input was successful, a green confirmation message is displayed and the corresponding amount is deducted from the total amount.


Contact and help

Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:

Free hotline: Mon-Sa 08:00-20:00 (CET)

Added to your basket

Go To Cart ({{jwsdwPicker.cartPicker.totalItems}})
Contact & feedback
Free hotline: Mon-Sa 08:00-20:00 (CET)