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Following Microsoft’s announcement to reduce support for Internet Explorer 11 even further, along with their recommendation to switch to Microsoft Edge, we, too, have now decided not to support this browser any longer. This was a conscious decision, on the one hand in order to protect you and your data, and on the other to ensure that we can implement new technologies that Internet Explorer 11 does not support.
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How do I get my invoice and where can I see it?

An invoice containing the JACK WOLFSKIN bank details can be found in the attachment sent with your shipping confirmation via e-mail.
If the billing addresst corresponds to the delivery address, then the invoice will be enclosed in the shipping box of your order.

Unfortunately, it is not currently possible to call up your bill via your customer account.

If you cannot find your invoice, then feel free to contact our customer service team.


Contact and help

Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:

Free hotline: Mon-Sa 08:00-20:00 (CET)

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Free hotline: Mon-Sa 08:00-20:00 (CET)