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Following Microsoft’s announcement to reduce support for Internet Explorer 11 even further, along with their recommendation to switch to Microsoft Edge, we, too, have now decided not to support this browser any longer. This was a conscious decision, on the one hand in order to protect you and your data, and on the other to ensure that we can implement new technologies that Internet Explorer 11 does not support.

What do I do if one of my tent pole sections is broken?

A broken tent pole should always be replaced. Please contact your local store or retailer, who will be able to order the appropriate spare parts for you. In this case, you will need to send the entire pole to us and not just the faulty section. If you purchased your tent from our online shop, then you can gladly get in touch with our customer service team.

If a segment breaks whist you’re out and about and you wish to continue using the tent, the damaged section can be splinted using the pole repair sleeve which is supplied with every tent. Remove any sharp edges as best you can before sliding the repair sleeve over the damaged section and fixing it in place with a few turns of adhesive tape.


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Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:

Free hotline: Mon-Sa 08:00-20:00 (CET)

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Free hotline: Mon-Sa 08:00-20:00 (CET)